Koko & Karma's Privacy Policy

Effective Date: 1 September 2025

The Karma Kollective Pty Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, engaging with our services, or making a purchase, you agree to this Privacy Policy.

Our registered address is:
 The Karma Kollective Pty Ltd
 13/29 Bay Road
 Taren Point NSW 2229
 Australia

 

 

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, billing/shipping address.

  • Payment details (processed securely via third-party providers - we do not store full credit card information).

  • Purchase history and account preferences.

  • Website usage data (cookies, IP address, device type, browser).

 

 

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.

  • Provide customer support and respond to enquiries.

  • Improve our website, marketing, and services.

  • Send order confirmations, updates, promotions, and relevant communications (opt-out available at any time).

  • Comply with legal and regulatory obligations.

 

 

3. Consent

By purchasing from our website or otherwise providing us with your information, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

 

4. Data Storage and Security

We take reasonable steps (technical, organisational, physical) to protect your information from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

 

 

5. Data Breaches

If a data breach occurs:

  • We will promptly investigate and take steps to contain the breach.

  • If required by the Notifiable Data Breaches scheme (Privacy Act 1988 (Cth)), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

  • To the fullest extent permitted by law, you agree that we are not liable for any unauthorised access or misuse of your personal information where we have taken reasonable steps to protect it.

 

 

6. Disclosure of Information

We may disclose personal information to:

  • Service providers (payment processors, shipping companies, IT providers).

  • Legal/regulatory authorities where required.

  • Third parties in the event of a business sale, merger, or acquisition.

We will never sell your personal information to third parties.

 

 

7. Your Rights

You have rights under the Privacy Act 1988 (Cth), including to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Opt out of direct marketing communications.

Requests can be made by contacting us at info@kokoandkarma.com.

 

 

8. International Transfers

Some of our service providers may be located outside Australia (e.g., cloud storage, payment gateways). By engaging with us, you consent to the transfer of your personal information outside Australia, where it will be handled in accordance with this policy and applicable law.

 

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

 

 

10. Governing Law

This Privacy Policy applies to customers across all states and territories of Australia. It is governed by the laws of New South Wales, Australia, and any disputes will be resolved in the courts of New South Wales.

 

 

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us at:

The Karma Kollective Pty Ltd
 13/29 Bay Road
 Taren Point NSW 2229
 Australia
 Email: info@kokoandkarma.com