Effective Date: July 15, 2025

Koko & Karma AU (operated by The Karma Kollective Pty Ltd) is committed to protecting your privacy in compliance with the Australian Privacy Act 1988. This Policy details how we collect, use, store, and share your personal information when you visit or make purchases on kokoandkarma.com.au .

1. Personal Information We Collect

Directly provided data: name, email, phone, billing/shipping address, payment details when placing orders or subscribing.

Automatically collected data: IP address, device/browser type, cookies and usage statistics.

2. Why We Use Your Information

We process your data to:

• Fulfill orders and manage shipping/refunds
• Provide customer support
• Send newsletters/promotions (only with consent)
• Improve our offerings and site experience
• Comply with laws and uphold our legal rights

3. How We Protect Your Data

We employ SSL encryption, secure servers, limited internal/sub-contractor access, and periodic audit reviews.

4. Cookies and Tracking

Cookies help us analyze performance, remember preferences, and, with consent, deliver
targeted ads. You can manage these through your browser—but disabling some may limit site features.

5. Sharing Your Information

We never sell your data. We may share it with:

• Payment processors and delivery partners (e.g., Sendle)
• Marketing/analytics providers
• Legal or regulatory bodies, if lawfully required
• Legal or regulatory bodies, if lawfully required

6. Overseas Transfers

We typically store your data in Australia. If you request transfer overseas, note those
jurisdictions may not have equivalent privacy protections.

7. Your Rights

Under the Australian Privacy Principles, you may:

• Access and receive your personal data
• Request corrections or deletion
• Opt out of direct marketing

Contact us at info@kokoandkarma.com for any requests or complaints.

8. Children

Our site is not intended for children under 13. If we learn we’ve collected data from a child, we’ll delete it.

9. Changes to Privacy Policy

We may update this Policy to reflect operational or legal changes. We’ll update the Effective Date to notify you. Continued use of our site means acceptance of changes.