PRIVACY POLICY

 

Privacy Policy

The Karma Kollective Pty Ltd (ABN 48 643 197 577), “Koko & Karma”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, products, and services.

Our registered office is located at:
13/29 Bay Road, Taren Point NSW 2229, Australia

1. What Personal Information We Collect

We may collect information such as your:

  • Name and contact details (e.g., email, phone number, address)

  • Order and payment details (via secure third-party providers)

  • Account information if you register with us

  • Communications with our team (including emails or customer service requests)

  • Website usage data (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about products, promotions, or support

  • Improve our website, services, and customer experience

  • Comply with legal obligations.

We will not sell or rent your personal information to third parties.

3. Disclosure of Personal Information

We may share your information with trusted third parties, including:

  • Payment processors and shipping partners

  • IT and data storage providers

  • Legal, accounting, or compliance advisors (if required by law).

Wherever possible, we ensure these parties comply with Australian privacy obligations.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes using secure servers, encryption, and trusted third-party service providers.

⚠️ Limitation of Liability: While we take security seriously, no system is 100% secure. To the maximum extent permitted by law, we are not liable for unauthorised access, hacking, data breaches, or other events outside our reasonable control.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your details are inaccurate

  • Opt out of marketing communications at any time.

To exercise these rights, contact us at info@kokoandkarma.com.

6. Cookies & Online Tracking

Our website may use cookies and similar technologies to improve functionality and measure traffic. You can adjust your browser settings to refuse cookies, but some features of our site may not work as intended.

7. Overseas Disclosure

Some of our service providers may be located outside Australia (e.g., cloud hosting providers). By using our services, you consent to your information being transferred and stored overseas, subject to reasonable security safeguards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions, concerns, or complaints about privacy, please contact us at:

📧 info@kokoandkarma.com
📍 13/29 Bay Road, Taren Point NSW 2229

If you’re not satisfied with our response, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

, “Koko & Karma”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, products, and services.

Our registered office is located at:
13/29 Bay Road, Taren Point NSW 2229, Australia

1. What Personal Information We Collect

We may collect information such as your:

  • Name and contact details (e.g., email, phone number, address)

  • Order and payment details (via secure third-party providers)

  • Account information if you register with us

  • Communications with our team (including emails or customer service requests)

  • Website usage data (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about products, promotions, or support

  • Improve our website, services, and customer experience

  • Comply with legal obligations.

We will not sell or rent your personal information to third parties.

3. Disclosure of Personal Information

We may share your information with trusted third parties, including:

  • Payment processors and shipping partners

  • IT and data storage providers

  • Legal, accounting, or compliance advisors (if required by law).

Wherever possible, we ensure these parties comply with Australian privacy obligations.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes using secure servers, encryption, and trusted third-party service providers.

⚠️ Limitation of Liability: While we take security seriously, no system is 100% secure. To the maximum extent permitted by law, we are not liable for unauthorised access, hacking, data breaches, or other events outside our reasonable control.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your details are inaccurate

  • Opt out of marketing communications at any time.

To exercise these rights, contact us at info@kokoandkarma.com.

6. Cookies & Online Tracking

Our website may use cookies and similar technologies to improve functionality and measure traffic. You can adjust your browser settings to refuse cookies, but some features of our site may not work as intended.

7. Overseas Disclosure

Some of our service providers may be located outside Australia (e.g., cloud hosting providers). By using our services, you consent to your information being transferred and stored overseas, subject to reasonable security safeguards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions, concerns, or complaints about privacy, please contact us at:

📧 info@kokoandkarma.com
📍 13/29 Bay Road, Taren Point NSW 2229

If you’re not satisfied with our response, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.