Koko & Karma Coconut Water Return Policy

At Koko & Karma, we are committed to providing our customers with the highest quality products and an exceptional shopping experience. We understand that there may be situations where you need to return a product, and we want to make the process as simple and transparent as possible. Please review our return policy below to understand the guidelines and procedures for returning Koko & Karma Coconut Water products.

1. Eligibility for Returns:

• We accept returns for Koko & Karma Coconut Water products purchased directly from our official website or authorized retailers.
• To be eligible for a return, the product must be in its original condition, unopened, and in its original packaging.
• Returns are accepted within 30 days of the date of purchase.

2. Non-Returnable Items:

• We do not accept returns on opened or partially consumed products for hygiene and safety reasons.
• Products purchased from unauthorized sellers or resellers are not eligible for return.

3. Return Process:

• If you wish to return a product, please follow these steps: a. Contact our customer support team at info@kokoandkarma to request return. b. Pack the product securely in its original packaging to prevent damage during transit. c. Clearly label the return shipping on the outside of the package. d. Ship the product to the address provided by our customer support team.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a Koko & Karma error or a product defect. In such cases, we will provide a prepaid return label.

5. Refund or Replacement:

• Once we receive your returned product and verify its eligibility, we will process the return. You have the option to choose between a refund to your original payment method or a replacement product.
• Refunds will be processed within 7-10 business days of receiving the returned item.

6. Product Quality Concerns:

• If you believe the product you received is damaged or of subpar quality, please contact our customer support team immediately. We will work with you to address the issue and find a suitable resolution.

7. Contact Information:

• If you have any questions or need assistance with your return, please reach out to our customer support team at [email address] or [phone number].

Koko & Karma values your satisfaction, and we are committed to providing you with the best coconut water products and customer service. Thank you for choosing us as your trusted brand for coconut water.

Note: This return policy is subject to change, and the terms and conditions may vary based on the specific product and purchase location. Always refer to the most recent version of our return policy on our official website for the latest information.